FAQ (questions and answers)

Conditions of delivery

Switzerland
All parcels to Switzerland are forwarded with the Swiss Post PostPac Priority and Signature Service. Standard transport time: 1 to 2 days.
Conditions of delivery: Delivery to ramp of customer address, the goods are insured by us.

European countries
All parcels for customers in the European Union are shipped by courier service (UPS Standard Service). Standard transport time: Germany 2-3 days, Austria 3-4 days, other EU countries: 3-5 days. Delivery conditions: DAP (Incoterms 2020). The goods are insured by us.

Please note the following:
The above transport time are from the date of dispatch. It comes to the dispatch depending on availability of the articles.


Conditions of payment

Prepayment
All initial orders from business clients (body corporate organised) and all privat person (individual) receive by e-mail together with the order confirmation, a down payment invoice. The goods will be reserved immediately after receipt of order or will be ordered. The dispatch takes place after receipt of payment and the binding information of our order confirmation.

Invoice (only for existing business client)
All existing business clients (body corporate organised) can order by invoice. The goods will be reserved immediately after receipt of order or will be ordered. You will receive a binding indication of the delivery date with our order confirmation.

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